The end of the dinosaur CRM

Once upon a time, at a company not that far away, there lived a lead IT keeper named Pete. Pete worked at RWI, where the team did not spend their days building tiny things. They built 30,000-square-foot freezers. For companies like Little Debbie. The work was cold. The stakes were high. And the CRM had begun to feel like something pulled from an age best left in the dust. Its name was GoldMine. For years, GoldMine had served the kingdom well. It held the records. It guarded the contacts. It...